Refund policy

Returns

We accept returns of unopened, unused packs within 30 days of delivery. To be eligible, the pack must be sealed and in its original packaging, and you will need your order number.

For hygiene reasons, opened mouth tape cannot be returned or exchanged. Multi-pack pricing (3-pack and 6-pack) is our regular pricing, and multi-packs are eligible for returns under the same terms.

How to start a return

Email service@adellinasleep.com with your order number. If your return is accepted, we will send you instructions on where to send the package. Please do not send items back without contacting us first; unrequested returns cannot be accepted. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or incorrect items

Please inspect your order on arrival. If anything arrived damaged, defective, or incorrect, contact us within 7 days of delivery and we will replace it or refund you at no cost.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. Original shipping charges are non-refundable.

Exchanges

The fastest way to get a different item is to return the unopened item and place a new order once the return is accepted.

Questions? Contact us at service@adellinasleep.com.